Terms & Conditions

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Virtually Debbie, LLC Last Updated: November 6, 2025

AGREEMENT TO TERMS

By purchasing any services, programs, or products from Virtually Debbie, LLC (the "Coach"), owned and operated by Debra Mitten, you ("Client" or "you") agree to be bound by these Terms and Conditions.

By clicking "Buy Now," "Purchase," entering your payment information, or otherwise completing a purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions without modification.

You must be at least 18 years of age to purchase or use any services offered by the Coach.

SERVICES OFFERED

The Coach offers both session-based coaching services and project-based graphics services.

COACHING SERVICES:

• Clarity & Coaching Package: Twelve (12) flexible coaching sessions, initial 90-minute clarity and strategy session, weekly 1-on-1 sessions, and ongoing Slack/email support.
• 90-minute Clarity & Strategy Session: One (1) 90-minute standalone session, complimentary follow-up, and Slack/email support for 90 days.
• Coaching Hour: One (1) 60-minute ad hoc coaching session for targeted support, with follow-up Slack/email support available.
• Clarity Jumpstart: Self-paced workbook and video program with no direct coaching support included.

INSTAGRAM GRAPHICS SERVICES (PROJECT-BASED WORK)

The Coach offers custom design services for Instagram content ("Graphics Services") subject to the following specific terms, which govern over any conflicting general terms in this Agreement:

Project Workflow and Payment

• Mandatory Strategy Call: All Graphics Services require a mandatory 30-minute Strategy Call and submission of the Client brief before any payment is processed or design work begins.
• No Rush Orders: All projects adhere strictly to the turnaround times listed in the service package description.

Revisions and Scope

• Limited Revisions: All Graphics Services packages include one (1) round of light revisions only.
• Finality of Revisions: The Client agrees that all revision requests must be submitted at once. Requests for major reworks or new creative direction will require the purchase of a new Graphics Services package.

Delivery, Ownership, and Use

• Delivery Format: Final designs are delivered as ready-to-post PNG files and editable Canva template links (no other source files are provided).
• Client Ownership: Upon full payment, the Client receives full rights to use, duplicate, edit, and modify the final designs and templates across all platforms.

BOOKING AND PAYMENT

Payment Terms

• All services must be paid in full at the time of booking (Coaching) or upon project launch (Graphics Services).
• Payment is processed securely through Stripe using a valid credit or debit card. No alternate payment methods are accepted.
• Coaching sessions are booked via Calendly at the time of purchase.

No Refund Policy

All sales are final. The specific refund policy for each service type is as follows:

• Coaching Services (All Session/Program Packages): No refunds will be issued once payment is received.
• Graphics Services: Cancellations before the Strategy Call receive a full refund minus a $25.00 Administrative Fee. Once the Strategy Call is completed or design work begins, no refunds will be issued.

CANCELLATION AND RESCHEDULING POLICY

This policy applies only to Coaching Services (session-based services):

• If you need to cancel or reschedule a booked coaching session, you must provide at least 48 hours' notice prior to the scheduled session time.
• Sessions canceled with less than 48 hours' notice will be forfeited and cannot be rescheduled or refunded.
• Cancellations for Graphics Services are governed solely by the Refund Policy outlined above.

CONFIDENTIALITY

The Coach will keep all information shared by you strictly confidential, including written, verbal, and digital communications.

Session recordings (audio, video, and transcripts) may be created using secure third-party tools (such as Fathom) only with your express written consent. All such data will be stored securely and will not be shared with any external party unless required by law or expressly authorized by you in writing.

NATURE OF COACHING RELATIONSHIP

Coaching is a collaborative, solution-focused process designed to support you in clarifying your goals, developing strategies, and taking action.

The Coach is not a licensed therapist, counselor, medical professional, financial advisor, or attorney. The coaching services provided are for educational and strategic purposes only and are not a substitute for professional mental health, medical, legal, or financial advice.

You are responsible for your own decisions, actions, and results throughout the coaching process. The Coach provides guidance, accountability, and support, but does not guarantee specific outcomes.

NO GUARANTEES

The Coach makes no guarantees, representations, or warranties of any kind, express or implied, regarding the outcomes or results of the coaching relationship or Graphics Services.

Testimonials, earnings examples, or success stories shared by the Coach represent individual experiences and are not guarantees of your results.

Your success depends on many factors, including your effort, commitment, circumstances, and decisions.

LIMITATION OF LIABILITY

To the fullest extent permitted by law: The Coach shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to your use of services, including but not limited to:

• Loss of revenue, profits, business, savings, or data
• Personal or business interruptions
• Any failure of performance, error, omission, or delay
• Third-party actions or content

The Coach's total liability under this Agreement shall not exceed the amount you paid for the specific service giving rise to the claim.

In no event shall the Coach's cumulative liability to you exceed the total amount paid by you for services.

INTELLECTUAL PROPERTY

All materials, content, tools, templates, recordings, and resources provided by the Coach are the intellectual property of Virtually Debbie, LLC and are protected by copyright and other intellectual property laws.

Exception for Graphics Services: The Client is granted full commercial rights to the final Instagram designs and Canva templates delivered as part of the Graphics Services package.

For all other intellectual property provided by the Coach (including coaching materials, workbooks, internal resources, and program content), the following terms apply:

You may use these materials solely for your personal, non-commercial use.

You may not:

• Modify, reproduce, distribute, display, or create derivative works from any Coach materials
• Share, sell, or transfer Coach materials to any third party
• Use Coach materials for any commercial purpose without express written permission (except for the Graphics Services deliverables) The Coach reserves the right to immediately terminate your access to services, without refund, if you violate this intellectual property policy.

CLIENT RESPONSIBILITIES

You agree to:

• Provide accurate and complete information during registration and payment
• Attend scheduled sessions on time and prepared
• Communicate openly and honestly during coaching sessions
• Take responsibility for implementing strategies and taking action
• Notify the Coach promptly of any scheduling conflicts or concerns
• Use the Coach's website and services only for lawful purposes
• Not violate any laws or regulations in your use of services

INDEMNIFICATION

You agree to indemnify and hold harmless the Coach from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your breach of these Terms and Conditions
• Your use or misuse of the Coach's services
• Your violation of any laws or rights of third parties
• Any content or information you provide

THIRD-PARTY SERVICES

The Coach may use third-party tools and platforms to deliver services, including but not limited to Calendly, Stripe, Slack, Fathom, and cloud storage services.

You acknowledge that the Coach is not responsible for the availability, accuracy, policies, or performance of these third-party services. Your use of third-party services is subject to their respective terms and conditions.

DISPUTE RESOLUTION

In the event of any dispute, claim, or disagreement arising from or relating to these Terms and Conditions or services provided, both parties agree to first attempt resolution through good-faith negotiation.

If resolution cannot be reached within 15 days, the parties agree to engage in confidential mediation with a mutually agreed-upon neutral third party. If a mediator cannot be agreed upon within 15 days, one shall be appointed by a recognized mediation service. Should mediation fail, either party may pursue legal remedies. Any legal action shall be governed by the laws of the State of New Jersey and brought exclusively in the courts located in Bergen County, New Jersey.

In the event of legal action, the prevailing party shall be entitled to recover all reasonable attorneys' fees, court costs, and related expenses.

PRIVACY AND USE OF CLIENT STORIES

The Coach may use anonymous screenshots, client stories, or testimonials in marketing materials, including on the website, social media, publications, and other promotional content.

Any identifying information will be removed or changed to protect your privacy unless you provide express written permission to use your name or details.

For information about how your personal data is collected, stored, and used, please refer to our Privacy Policy.

MODIFICATIONS TO TERMS

The Coach reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised "Last Updated" date.

Your continued use of services after changes are posted constitutes acceptance of the modified terms. It is your responsibility to review these Terms and Conditions periodically.

SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between you and the Coach regarding the services and supersede all prior agreements, communications, and understandings, whether written or oral.

No waiver of any provision shall be deemed a waiver of any other provision or a continuing waiver.

No waiver shall be binding unless executed in writing by the Coach.

ASSIGNMENT

These Terms and Conditions are personal to you and may not be assigned, transferred, or delegated by you without the Coach's prior written consent. Any attempted assignment in violation of this provision is void. The Coach may assign these Terms and Conditions at any time without restriction.

CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact:

Virtually Debbie, LLC 

Debra Mitten 

Email: contact@virtuallydebbie.com 

Website: virtuallydebbie.com

By purchasing services from Virtually Debbie, LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.